Last updated: 23 August 2026
In short: Fit Nomads 365 is a paid subscription you can cancel any time to stop all future charges, keeping access to the end of the period you paid for. If something genuinely goes wrong on our end, we make it right regardless of date. Change-of-mind refunds are considered case by case, and one-to-one coaching and personalised plans are not refundable once booked. Questions any time: support@thefitnomadsofficial.com.
Fit Nomads 365 is a paid subscription with no free trial — it is billed when you join and renews each period until you cancel. You can cancel at any time to stop all future charges, and you keep access until the end of the period you have already paid for.
Everything we sell is a digital service delivered online. There is nothing physical to return, so there is no return shipping and no restocking fee.
Membership is billed as a recurring subscription. Because you can cancel at any time to stop all future charges, we do not routinely refund a billing period that has already started. You keep full access until the end of the period you have paid for.
One-to-one coaching reserves our personal time, and a personalised plan is real work built specifically for you. For that reason, coaching and personalised plans are not refundable for change of mind once your spot is booked, your call is scheduled, or your plan has been started. Please make sure it is right for you before you buy — and reach out with any questions first, we are always happy to help you decide.
If something has genuinely gone wrong on our side — we failed to deliver what you paid for, the service was faulty, or you were charged in error — contact us regardless of the date and we will fix it, including a refund where that is the fair outcome.
Any refund request that falls outside the above is considered on a case-by-case basis, at our reasonable discretion. We read every message and aim to be fair.
For a purchase made through Apple's App Store, Apple processes the payment and decides refund requests under its policies. Request one through reportaproblem.apple.com. For purchases made directly through Fit Nomads, follow the steps below.
Refunds go to the original payment method, in the currency you were charged (AUD or USD). After we process it, your bank typically takes a further 5 to 10 business days to show the funds — that final step is controlled by your bank, not by us.
Please email us before disputing with your bank and we will resolve it faster. If you see a charge you do not recognise, it is almost certainly your Fit Nomads membership or plan — email us first and we will confirm.
Nothing in this policy limits any rights you have under the consumer law that applies to you. Where local consumer law gives you stronger rights than this policy, those rights apply.
support@thefitnomadsofficial.com, replies within 2 business days.