Last updated: 8 October 2026
In short: every subscription can be cancelled any time to stop future charges, and you keep access to the end of the period you paid for. Refunds for app subscriptions bought in the App Store or Google Play are decided by Apple or Google, and we help you ask. For anything we bill ourselves, if something genuinely goes wrong on our end we make it right regardless of date, change-of-mind refunds are considered case by case, and one-to-one coaching and personalised plans are not refundable once booked. Questions any time: support@thefitnomadsofficial.com.
The Fit Nomads app is a paid subscription with no free trial. It is billed when you join and renews each period until you cancel. Coaching billed as a recurring subscription works the same way. You can cancel at any time to stop all future charges, and you keep access until the end of the period you have already paid for.
Everything we sell is a digital service delivered online. There is nothing physical to return, so there is no return shipping and no restocking fee.
Apple or Google took the payment, so they decide refunds, under their own policies. You ask them directly:
We cannot refund money Apple collected ourselves. If you are not sure what to write, email us and we will help you put the request together. Cancelling the subscription is separate from asking for a refund, and the Cancellation Policy shows how.
This covers app memberships bought on this website before 2 October 2026. They are billed as a recurring subscription. Because you can cancel at any time to stop all future charges, we do not routinely refund a billing period that has already started. You keep full access until the end of the period you have paid for.
One-to-one coaching reserves our personal time, and a personalised plan is real work built specifically for you. For that reason, coaching and personalised plans are not refundable for change of mind once your spot is booked, your call is scheduled, or your plan has been started. Please make sure it is right for you before you buy, and reach out with any questions first. We are always happy to help you decide.
If something has genuinely gone wrong on our side (we failed to deliver what you paid for, the service was faulty, or you were charged in error), contact us regardless of the date and we will fix it, including a refund where that is the fair outcome. For an App Store purchase only Apple can return the money, so we help you make that request.
Any refund request that falls outside the above is considered on a case-by-case basis, at our reasonable discretion. We read every message and aim to be fair.
Free features in the app and access through a friends invite code are free. Nothing is charged, so there is nothing to refund.
For coaching, and for memberships bought on this website, follow these steps.
Refunds from us go to the original payment method, in the currency you were charged (AUD or USD). After we process it, your bank typically takes a further 5 to 10 business days to show the funds. That final step is controlled by your bank, not by us. Refunds from Apple or Google follow their own timing.
Please email us before disputing with your bank and we will resolve it faster. If you see a charge you do not recognise, it may be a Fit Nomads app subscription, which appears on your statement as Apple or Google, or a membership or coaching charge from us. Email us first and we will help you work out which.
Nothing in this policy limits any rights you have under the consumer law that applies to you. Where local consumer law gives you stronger rights than this policy, those rights apply.
support@thefitnomadsofficial.com, replies within 2 business days.