Delivery Policy

Last updated: 20 July 2026

Fit Nomads sells digital services only. We do not sell, hold or ship any physical goods. Nothing will ever be posted to you, and there are no shipping fees, customs charges or delivery addresses to provide.

What you receive

Access to a personalised online coaching program, consisting of a training program, a nutrition plan and coaching support, all delivered through the Fit Nomads coaching app (iOS and Android).

How it is delivered

  1. You start a coaching subscription on this website and pay by card in AUD or USD, depending on the program.
  2. You receive an order confirmation email immediately.
  3. We set up your program and send your access link and onboarding instructions by email.
  4. You download the Fit Nomads app, log in, and your program is there.

Delivery timing

Your access is delivered within 24 hours of purchase, sent to the email address you used at checkout. In practice it is usually much faster. Delivery does not depend on business hours.

How long you have access

Access continues for as long as your subscription is active. If you cancel, you keep access until the end of the period you have paid for. Access is for your personal, individual use and is not transferable.

If your access does not arrive

First check your spam or junk folder, as automated emails sometimes land there. If it has been more than 24 hours and you still have nothing, email support@thefitnomadsofficial.com and we will resend it. If we cannot deliver your program at all, you are entitled to a full refund under our Refund Policy.

Technical requirements

You need an internet connection and a device that can run the Fit Nomads app (iOS or Android), or a web browser. You do not need a gym membership or any specific equipment to start, because programs are built around what you have available.

Questions

Email support@thefitnomadsofficial.com. We reply within 2 business days.